Refund policy / Exchanges

Due to our made-to-order production process, we have a limited return policy. Returns are only accepted for items that arrive damaged, defective, or incorrect. Customers must report issues within 15 days of delivery with photo evidence.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags intact including hang tags.

There are many reasons garments will be denied exchange or refund.

For example but not limited to; a garment can not be stretched out or stained. If you are an XL don't try the size large garment on. Garments that have deodorant stains or animal hair on them will not be exchanged or refunded.

If your return is acceptable, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you require a refund, once we’ve received and inspected your return, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at pleaseevolvebrand@gmail.com